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Frequently Asked Questions
- Q: How do I redeem my Family Gift Certificate?
- Q: What products does AmazingLabels.com sell?
- Q: How do I order on the Web at AmazingLabels.com?
- Q: How do I order by mail?
- Q: What if I did not use the full amount on my Family Gift Certificate?
- Q: What about the shipping charges?
- Q: What if I am not happy with my order or if there is an error?
- Q: Do you share my personal information with anyone?
- Q: What if I do not like sending my credit card over the Web?
- Q: I like your graphics; can I use some of your artwork for my business?
- Q: How long will it take for me to receive my order?
- Q: Do you accept checks or money orders?
- Q: I just placed an order and want to make a change. What should I do?
- Q: What are the differences between your catalog and the web?
- Q: Do you sell your products to customers in other countries other than the United States and Canada?
- Q: My name includes special characters like an umlaut or an accent; can you add them?
- Q: I live in Canada. What will the amount be in Canadian dollars?
- Q: What other products do you have?
- Q: Why does it take so long to receive my order in Canada?
- Q: How do I redeem my Family Gift Certificate?
A: : Enclosed with your Family Gift Certificate is our latest 48 page catalog containing
our unique products, prices start at just $12.95. If you have any questions, feel
free to contact our Customer Service Department at
customerservice@familylabels.com or
call us at 1-800-935-3864 or 954-791-9122 Monday-Friday, 8:30a.m.-4:30p.m. Eastern
Time. Our Family Gift Certificates do not expire, so feel free to use them at any
time in the future. By the way, we never share any of your personal information with
anyone or any company.
- Q: What products does AmazingLabels.com sell?
A: Family Labels creates custom, personalized, unique products with original
artwork available exclusively from us. We create products such as: family address
labels, moving announcements, note pads, wedding labels, note cards, luggage tags, holiday
labels and many more items. Show off your entire family by choosing the head and
hairstyle that most resembles them, including your pets!
- Q: How do I order on the Web at AmazingLabels.com?
A: Review the enclosed catalog to become familiar with our products.
When you�re ready to order, go to www.amazinglabels.com
and click on the product you would like to order. Click on the
"Place Your Order" link on the left to begin choosing your family
members. Be sure to provide all necessary information. When you reach
"Payment Method" type your certificate number in the provided field,
then press submit.
- Q: How do I order by mail?
A: Review the enclosed catalog to become familiar with our products. When
you�re ready to order, neatly write in your information on the appropriate order
form(s) provided in the catalog. Mail them together with your Family Gift Certificate
in the envelope provided. When ordering more than the gift certificate value, you
may include a check, money order or provide credit card information for
the difference.
- Q: What if I did not use the full amount on my Family Gift Certificate?
A: The value of your gift certificate is printed on your Family Gift Certificate. After using
your certificate, you may be left with a balance. Your certificate
never expires and you may use the remaining balance at any time.
Click Here to check your Family Gift Certificate Balance.
- Q: What about the shipping charges?
A: Please review the Shipping Information page for details.
- Q: What if I am not happy with my order or if there is an error?
A: Each order comes with a 100% Money-Back Guarantee. If you are not
happy with your order, please call us toll free at 1-800-935-3864 or
(954) 791-9122 and simply tell us the problem. Please have your order
number handy for fast service.
- Q: Do you share my personal information with anyone?
A: No! Since 1996, our privacy policy has been simple. We will NEVER share
any of your personal information with anyone or with any company. We are
committed to and respect your privacy and appreciate the opportunity of doing
business with you. You may receive e-mails from us in the future regarding any
promotions or new items. If you choose not to receive these e-mails, you have
the option to unsubscribe.
- Q: What if I do not like sending my credit card over the Web?
A: Don't Worry. You can feel safe ordering through our Secure Server.
All orders placed on our site are protected using Secure Socket Layer encryption
provided by Thawte Consulting. Your credit card data is transferred to our server
in an encrypted form and cannot be viewed by a third party. Rest assured that we
make every effort in protecting your personal and credit card information.
- Q: I like your graphics; can I use some of your artwork for my business?
A: Absolutely Not! All contents appearing on our web sites or in our printed
catalogs and materials such as graphics, text, logos, head images, layout and
programming are the property of Live In Love, Inc. d/b/a Family Labels. All
images, including but not limited to the faces and all original artwork and
designs are protected by copyright and are exclusively for the use of Family
Labels. Any other use without the express written consent of Live In Love, Inc.
d/b/a Family Labels is strictly prohibited. Family Labels reserves the right to
pursue all legal remedies against any person and/or company who infringes on
these rights. All rights are reserved.
- Q: How long will it take for me to receive my order?
A: Your Family Gift Certificate will be created and shipped the following business day
after your order is received and processed. Orders will be shipped to you by the
U.S. Postal Service. Orders within the U.S. should arrive within 5-9 business days.
- Q: Do you accept checks or money orders?
A: Yes, we accept both. Print and fill out the order page and send your
payment to: Family Labels, 3400 Southwest 26th Terrace, Suite A-3, Ft. Lauderdale,
FL 33312
- Q: I just placed an order and want to make a change. What should I do?
A: Call us toll free at 1-800-935-3864 or (954) 791-9122 between the hours of
8:30 am and 4:30 pm, Eastern Time. Please have your order number handy for
fast service.
- Q: What are the differences between your catalog and the web?
A: Our web site will always be the most up to date. Please visit us on the
web for our latest products, designs and specials.
- Q: Do you sell your products to customers in other countries other than
the United States and Canada?
A: Yes, we can manufacture any of our products for any countries, but the
order must ship within the United States or Canada. VERY IMPORTANT: To avoid
problems, please type all names out and the address on separate lines in the
comments section at the bottom of the order form page. Also, indicate which line is
the address, city, country, and postal code. Also indicate if the country
should be printed on your product.
- Q: My name includes special characters like an umlaut or an accent; can
you add them?
A: Unfortunately, the Web cannot distinguish special characters, and the
computer will change them to a misspelled letter. We can add special characters;
simply spell the name without the special character on the order form and
describe the proper spelling in the comments section at the bottom of the page.
Special Characters Help
- Q: I live in Canada. What will the amount be in Canadian dollars?
A. When ordering by credit card, Canadian Dollars will be converted
automatically to U.S. Dollars by your financial institution. When writing a check,
please review the current exchange rate. Please convert $1 U.S. to $1.25
Canadian. This is an estimate, but the actual exchange may be slightly more or less.
For example: 178 address labels are $27.95 U.S. or $34.95 Canadian, plus
postage.
- Q: What other products do you have?
A: We manufacture Note Pads, Contact Cards, Cupid Wedding Labels, Address
Labels, Birth Announcements, Shipping Labels, Moving Announcements, Luggage Tags,
Gift Labels and Moving Announcements. You can view all of our
unique products at www.AmazingLabels.com
- Q: Why does it take so long to receive my order in Canada?
A: Orders are processed, created and shipped within 1-2 business days.
Add the time it takes for the U.S. Postal Service, Customs and Canada Post,
final delivery can be up to 5 weeks. Please have patience.
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